Paysafe’s rapid growth created significant challenges in its HR operations. The company faced:

• Inconsistent Employee Experience: HR practices varied widely across territories, leading to dissatisfaction among employees.
• Manual Processes and Errors: Reliance on Excel for managing HR processes and data resulted in inefficiencies and high potential for errors.
• Limited Insights: A lack of structured HR data hindered the ability to make strategic decisions.
• Budgetary Constraints: Poor visibility over HR budgets limited the firm’s ability to control costs effectively.

To sustain its growth without compromising its entrepreneurial spirit, Paysafe needed a unified HR platform to manage people seamlessly across its global operations.

In 2011, Paysafe partnered with Jigsaw Cloud to implement SAP SuccessFactors. Jigsaw Cloud’s expertise and unique approach delivered:

• Tailored Implementation: A scalable SAP SuccessFactors solution designed to align with Paysafe’s growth goals and entrepreneurial culture.

• Expert Collaboration: Jigsaw Cloud’s experts, having HR background, intuitively understood Paysafe’s unique needs and challenges.

• Rapid Deployment: The implementation was designed to support fast integration of new hires and acquired businesses while maintaining Paysafe’s operational agility.

• Ongoing Support and Optimisation: Jigsaw Cloud provided continuous guidance, ensuring the system evolved alongside Paysafe’s global expansion.

Unified HR Operations‍

SAP SuccessFactors provided a centralised platform, enabling seamless HR processes across 20 global locations.

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Enhanced Employee Experience

Standardised HR practices improved consistency, fairness, and satisfaction for employees.

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Informed Decision-Making

Real-time insights into HR data empowered leaders to make strategic decisions.

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Scalable Growth‍

The system allowed Paysafe to integrate new hires and acquired companies efficiently, supporting its ambitious growth trajectory.

“Our success meant the company needed to grow up, but without losing our entrepreneurial edge. We needed a platform to manage our people seamlessly across 20 locations around the world, and to integrate new hires and acquired businesses quickly and easily.”

“Like Paysafe, Jigsaw Cloud is a young, entrepreneurial company. The team understands our culture and mindset. And as many of them have worked in HR,they instinctively get the needs ofthe HR function.”

“This system has transformed the way we manage our people. We’re not only more efficient but also better positioned to scale and integrate new businesses seamlessly.”

‍Nick Walker

Global HR Director

Paysafe

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