98% Drop-Off? Here’s How They Fixed It

Revolutionising Global HR. How a Global Leader Transformed HR & Solved a 98% Candidate Drop-Off Challenge

About the Company

A global leader in advanced, life-enriching photonic technologies, this organisation employs approximately 7,000 people across EMEA, APAC, and NA regions. They serve diverse industries including Life Sciences, Advanced Industrial, Aerospace, Defence, and next-generation Semiconductor markets. With a commitment to addressing global megatrends like precision medicine, industrial automation, AI, and IoT, they operate at the forefront of innovation.

challenges

Before partnering with Jigsaw Cloud to implement SAP SuccessFactors Employee Central, Recruiting Management (RCM), and Recruiting Marketing (RMK), the organisation faced significant HR challenges:

Inconsistent Recruiting Processes: Fragmented workflows across regions led to inefficiencies and dissatisfaction among candidates and HR teams.
High Candidate Drop-Off Rates: A 98% candidate drop-off rate with the previous system (UltiPro) made it difficult to attract and retain talent. ‍
‍Manual Processes and Data Silos: Duplication and non-value-added steps caused delays, errors, and misaligned decision-making.‍
Lack of Scalability: Existing systems could not support the organisation’s global expansion and growing workforce needs.‍
Limited Alignment: Misalignment between global processes and local needs created inefficiencies.

These challenges underscored the need for a unified, scalable HR platform to standardise processes, streamline recruitment, and provide real-time insights.

Solutions

The organisation partnered with Jigsaw Cloud to implement SAP SuccessFactors in two key phases:

Employee Central: Established as the system of record to centralise HR operations and provide a single source of truth.
Recruiting Management (RCM) and Recruiting Marketing (RMK): Addressed recruitment challenges with automated workflows, improved candidate experiences, and region-specific job postings.

‍Jigsaw Cloud’s Approach:

Strategic Planning and Integration: Delivered tailored integration strategies, including SSO (IAS) and syncing with legacy tools like UltiPro.
Regression Testing: Ensured the stability of existing modules, including LMS, PMGM, and Compensation, through thorough testing.
Collaborative Execution: Worked closely with stakeholders to manage decision-making, align priorities, and execute seamless cutovers.
Customised Solutions: Provided innovative options like localised postings in native languages and currencies to improve global recruitment.

benifits

98% Drop-Off Challenge Resolved‍

Improved candidate journey and reduced drop-off rates with user-friendly applications and automated workflows.

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‍Operational Efficiency

Automated workflows eliminated redundant steps, streamlining job postings, candidate tracking, and compliance reporting.

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Enhanced Data Management

Centralised employee data allowed for accurate, real-time insights and decision-making.

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Global Standardisation

Established consistent HR and recruitment practices across regions. SuccessFactors Employee Central became the single source of truth for HR, supporting consistent global processes.

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Future-Ready HR Platform‍

Positioned for further module enhancements, including Onboarding and Employee Central Phase II (Active Directory and Employee Central Integration, Time Soft Integration, and other enhancements.).

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Testimonials

"Jodie Stevens ensured exceptional project management and attention to detail, making sessions interactive and effective."

"Jigsaw Cloud’s professionalism and a solution mindset stood out. The collaboration between both teams was wonderful."

HR Program Manager at Global Manufacturer

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