With a mission to be “the point of every payment”, Paysafe Group PLC is an entrepreneurial company with strong growth ambitions.

The Challenge

Rapid growth at Paysafe was driving the need to formalise how the business worked – particularly in the human resources function

The firm’s HR practices lacked consistency between territories; and its HR processes and data were being managed manually in Excel. The resulting inefficiencies and potential for errors were creating several challenges:

Paysafe needed to manage its people in a more structured way – without stifling them with bureaucracy.

“Our success meant that the company needed to grow up, but without losing our entrepreneurial edge.“We needed a platform to manage our people seamlessly across 20 locations around the world, and to integrate new hires and acquired businesses quickly and easily.”

Nick Walker, Global HR Director, Paysafe

The Solution

In 2011, Paysafe called on Jigsaw Cloud to help. They were impressed by our track record of delivering HR capabilities with SuccessFactors, and felt they’d found a kindred spirit in Jigsaw Cloud.

“Like Paysafe, Jigsaw Cloud is a young, entrepreneurial company. The team understands our culture and mindset,” says Nick. “And as many of them have worked in HR, they instinctively get the needs of the HR function.”

Nick Walker, Global HR Director, Paysafe

The Benefits

Find out all about the benefits Paysafe is experiencing by watching our short customer video:


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Murata Manufacturing Co., Ltd. is a global leader in the design, manufacture, and supply of advanced electronic materials for the healthcare, automotive, and telecommunications industries.

In the past, five separate companies operated under the umbrella of Murata Manufacturing Co., Ltd. in Europe, each with limited visibility into the activities of its counterparts. Murata wanted to unify all five European companies into one legal entity, and simplify communication and collaboration between its locations.

A collaborative solution to an unconventional deployment

The company worked closely with Jigsaw Cloud’s professional services team, combining their SuccessFactors expertise with its laser-focused strategy to overcome these structural barriers, and successfully deploy the company’s first module in December 2015.

“This is the first time we can see employee data from all our European companies in a single place. We’ve got an up-to-date, single source of data that’s easy to search and simplifies key HR processes like training, development, and team structuring,”

Peter Welford – Systems Manager

Murata and Jigsaw Cloud implemented the company’s SuccessFactors modules individually with six core modules in place today:

Download the full case study

ByBox is an international supply chain management company providing intelligent field service management software to help field service teams gain end-to-end visibility and control over their entire supply chain. The company also provides facilities including contactless lockers and warehouse distribution for critical service parts.

ByBox is a fast-growing company with ambitions to grow into a global brand, but its previous HR system couldn’t offer the capabilities the company needed for international expansion and performance management.

They turned to Jigsaw Cloud for help

ByBox wanted to use SAP SuccessFactors due to the platform’s reliability, comprehensive set of advanced capabilities, and intuitiveness.

After consulting with Jigsaw Cloud, the company chose Jigsaw’s Smart Start – an out-of-the-box pre-packaged solution based on SAP SuccessFactors, designed for smaller budgets and faster deployments

“Jigsaw showed us SuccessFactors in action, and we knew it was right for our company, but we wanted to start with just the essential modules. Smart Start was the perfect solution–it met immediate needs, but gave us room to scale as our company grows.”

Atif Hasmi, Management Information, Systems & Benefits Administration Manager at ByBox.

ByBox and Jigsaw Cloud implemented Smart Start–with two core modules in place today

“Smart Start has some convenient import and export capabilities that made the data migration process easier, and the Jigsaw team was on-hand for support throughout the entire process. Jigsaw’s support meant we were able to continue the migration remotely –even while our Project Manager was furloughed through part of the project.”

Atif Hashmi – Management Information, Systems & Benefits Administration Manager

Read the full the case study