Supporting you every step of the way, with SAP SuccessFactors Support

Our dedicated team of support consultants are here for you throughout the year, providing timely, expert and tailored SAP SuccessFactors support.

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We’ll help you to get the very best out of SAP SuccessFactors and give you more time to focus on what you do best – managing HR – rather than worry about technical queries.

All of our clients have access to a dedicated support team who will make sure you’re getting the most out of SAP SuccessFactors by sharing best practice advice, helping you solve any technical queries and informing you of new features and software releases. 

Tailored support when you need it

For each and every client, we offer a highly tailored and flexible support service. We take the time to understand your business priorities, your HR needs and system configuration, ensuring SuccessFactors delivers the best experience for your employees, aligned to your HR priorities.

Keeping you up and running, always

We always go the extra mile for our clients, fixing any issues promptly, keeping you up to date on new product features and managing escalations to SAP on your behalf, as well as offering advice and guidance to ensure SuccessFactors is delivering true value to the business.

Delivering excellent employee experiences

By partnering with Jigsaw Cloud for your SAP SuccessFactors support, you and your team can focus your energy on delivering the very best HR services to the business. As a result, you’ll be able to deliver excellent employee experiences and support strategic business priorities.

Our core support service

Our Core Support service provides SAP SuccessFactors customers with the essential support they need to keep their system running smoothly, including:

Annual strategic review. We will meet with you to review your strategic business drivers and HR priorities, share the outcomes of the latest HR research and trends, and look at how SuccessFactors has changed over the 12 months to ensure its continuing the meet market demands.

Quarterly business reviews. We will discuss how you’re using your flexible support hours, the types of tickets being raised and review your current and longer-term goals for SuccessFactors.

Half yearly system releases. We will deliver personalised release updates with you covering the SAP SuccessFactors enhancements and changes that are relevant to your configuration, and explain how the release may impact your system, with guidance on how to enable new features smoothly and securely.

Flexible packages

Our Flexible Support service provides customers with a bank of hours (typically 15 hours per module) that can be used to cover a range of features, including:

• Case management
• Assistance with any system queries
• ‘How to’ guides
• System refreshes
• Customer administrator and end user training
• Review calls with one of our support consultants.

We also offer integrations with your other business systems as and when required, such as Active Directory or integrations with other third-party software.

The support we received from Jigsaw Cloud consultants during implementation, go-live and post-go-live was excellent…It has been very reassuring during these strange Covid times to know that the support has always been there, and that level of support has not dropped despite the changes to everyone’s ways of working.

Jon Sawyer, HR Information Systems Manager Anzo Group