Supporting you every step of the way, with SAP SuccessFactors Support
Our dedicated team of Engagement Consultants are here for you throughout the year, providing timely, expert and tailored SAP SuccessFactors support.
We’ll help you to get the very best out of your SAP SuccessFactors implementation and give you more time to focus on what you do best – manage HR – rather than worry about technical queries.
All of our clients have access to a dedicated support consultant – or as we say, an Engagement Consultant – who will make sure you’re getting the most out of the system by sharing best practice advice, help you solve any technical queries and inform you of new features.
Our core support service
For all clients we offer a number of services that are included as standard, including product release updates and other product communications, quarterly account reviews and annual contract health checks, internal knowledge sharing, and access to an engagement consultant when you need it.
We offer a flexible support service, with all of the above plus add-ons and extra hours as needed. We have three support packages: Essential, Extra and Enterprise. All of which are designed to meet the needs of all of our customers, and based on the number of users, modules and support hours you need. Clients can also request a bespoke support package and add on hours throughout their support contract with us.
The support we received from Jigsaw Cloud consultants during implementation, go-live and post-go-live was excellent…It has been very reassuring during these strange Covid times to know that the support has always been there, and that level of support has not dropped despite the changes to everyone’s ways of working.
Looking for expert support on SAP SuccessFactors?
If you’d like to find out about our range of support packages, complete the form below and our Customer Service team will give you a call.