Privacy Policy

Our Commitments To You

This Privacy Information explains how we use your personal data (information about you that enables you to be identified). It includes how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 

Our websites are designed to comply with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) that came into effect in May 2018, and other related legislation. 

Information we collect

How we collect your personal information is detailed below, covering our use of cookies and website tracking, and data capture forms. 

The information we collect will be used to: 

If any information you provide to us changes, these can be updated by emailing info@jigsaw-cloud.com and we will update or remove any information that we hold about you. We may however need to retain archive copies of that information for legal purposes, such as to defend a legal claim or for audit purposes, such as to monitor marketing preferences and decisions. 

Jigsaw Cloud has a legitimate interest in processing personal data when marketing its services to other businesses that is has identified as having an interest in, or benefiting from, our services. The individual contacted via marketing communications can update their preferences or opt-out at any time. At this time, we will update or remove the data record as appropriate. 

Website visitor tracking

Like most websites, this site tracks user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. 

We use tools including Google Analytics (GA), which although it records data such as your geographical location, device, internet browser and operating system, none of this information identifies you to us. GA also records your computer’s IP address which could be used to identify you, but Google do not grant us access to this. 

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. 

You can block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon you visit our site. 

Data capture & storage

If you choose to complete our website contact form, enquiring about our services, this information will be sent via email to info@jigsaw-cloud.com, which is accessed by our sales team for processing your enquiry. We will store your information for the purpose of your enquiry and to contact you in the future if we believe our other services, resources or business updates will be of interest. 

For sales and marketing purposes we may collect the following personal data – name, job title, company name, company address, business email address, telephone number and your areas of interest where this is provided. 

If you would like to change how we process your information for marketing purposes, you can opt-out at any time by emailing info@jigsaw-cloud.com. 

We will hold your data for as long as you are happy for us to hold your data for marketing purposes, and you can easily unsubscribe or update your preferences at any time through the link at the footer of the email communication. 

For non-marketing purposes, we may collect additional personal data as necessary for our engagement with you (as candidate, employee or contractor) and we will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the duration of our engagement with you, OR: 

External website links

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). The websites in question will have their own privacy policy and we do not accept any responsibility or liability arising from their policy, or from your use of their website. You should always check the website’s privacy policy before submitting any information to it. 

Third party data processing

We sometimes use third parties to process data on our behalf: 

Google 

For website traffic monitoring and analytics reporting. For more on Google and GDPR click here

HubSpot Sales CRM & Marketing Automation 

To hold data for sales and marketing purposes and to keep a record of customer data and interested parties with whom we would like to communicate with for marketing and legitimate processing purposes. We also use HubSpot Marketing Automation to send marketing emails and for some marketing automation. For more on HubSpot’s privacy policy click here

Disclosing your information

If we hold your personal information, we may disclose this information to any member of our Group (subsidiaries, holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006) for example sale or transfer of the business. 

In certain circumstances, we may disclose your personal information to third parties but only in the following circumstances: 

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR. 

What are your rights?

Under the GDPR, you have the following rights, which we will always work to uphold: 

  1. The right to be informed about our collection and use of your personal data. 
  2. The right to access the personal data we hold about you. 
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. 
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. 
  5. The right to restrict (i.e. prevent) the processing of your personal data. 
  6. The right to object to us using your personal data for a particular purpose or purposes. 
  7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. 
  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way. 

You have the right to request that we stop processing your personal data at any time for marketing purposes. You can do this via by emailing info@jigsaw-cloud.com. 

You also have the right to access the data we hold about you, via a subject access request. This should be made in writing and sent via email or post using the contact information below. 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office

Contact us

Data protection queries should be sent to the: 

Data Protection Officer, Jigsaw Cloud. Email info@jigsaw-cloud.com. Call 0800 0353 970. Write to us at Castle Hill House, Castle Hill, Windsor, SL4 1PD. 

Changes to this privacy notice

This Privacy Policy may change from time to time in line with legislation or industry developments, or if we change our business in a way that affects personal data protection. Any changes will be made available on this page. 

This policy was last updated 14 September 2020.