As we step into the new year, the landscape of Human Resources is set for significant transformations. The evolving dynamics of the workplace, advancements in technology, and shifting employee expectations are shaping the HR trends that will dominate 2024. Let us explore the key trends that organisations need to embrace to stay ahead in the ever-changing world of workforce management.

1. Hybrid Work Models Take Centre Stage

The rise of remote work over the past few years has reshaped our understanding of workplace dynamics. In 2024, the hybrid work model will become the norm, allowing employees to seamlessly transition between office and remote work. HR professionals will focus on creating flexible policies that prioritise work-life balance while maintaining productivity and collaboration.

2. AI Integration for Smarter HR Decision-Making

Artificial Intelligence (AI) will play an increasingly prominent role in HR functions. From recruitment processes to employee engagement, AI-driven tools will provide valuable insights, automate repetitive tasks, and enhance decision-making. HR professionals will leverage AI to streamline operations and create a more data-driven approach to workforce management.

3. Employee Well-being Takes Centre Stage

The well-being of employees will be a top priority for HR teams. Companies will invest in initiatives that support mental health, physical wellness, and overall work-life balance. Flexible schedules, wellness programs, and mental health resources will become integral components of employee benefit packages.

4. Continuous Learning and Development Opportunities

The rapid pace of technological advancement requires a workforce that is adaptable and continuously learning. HR will focus on creating robust learning and development programs, leveraging e-learning platforms and personalised training modules. Upskilling and reskilling initiatives will empower employees to stay relevant in a fast-changing business environment.

5. Diversity, Equity, and Inclusion (DEI) Initiatives Expand

Diversity, equity, and inclusion will remain at the forefront of HR strategies. Organisations will commit to fostering diverse and inclusive workplaces, addressing systemic biases, and ensuring equal opportunities for all employees. HR professionals will lead initiatives that promote a culture of belonging and celebrate diversity.

6. Agile Performance Management

Traditional performance management models are making way for agile approaches that prioritise continuous feedback and goal alignment. HR teams will implement performance management systems that encourage regular check-ins, real-time feedback, and agile goal setting to drive employee growth and development.

7. Technology Integration for Employee Engagement

Technology will continue to shape employee engagement strategies. From collaboration tools to employee recognition platforms, HR will leverage technology to foster a sense of connection and community among remote and in-office teams. Chatbots and AI-driven communication tools will enhance the employee experience by providing instant support and information.

In conclusion, the year 2024 brings a host of exciting trends that will redefine the way organisations approach workforce management. Embracing these trends will not only ensure compliance with the evolving business landscape but also position your company as a leader in attracting and retaining top talent. Stay agile, stay innovative, and navigate the future of HR with confidence.

At Jigsaw Cloud, we are committed to helping businesses thrive in the ever-changing HR landscape. Explore our blog for more insights into HR technology and workforce management.

Jigsaw Cloud are delighted to announce the appointment of Dominic Berner as our new Chief Customer Officer (CCO).

The newly created role sees Dominic lead the development and strategy of the brand’s customer proposition, marketing, digital transformation, and management.

As the Chief Customer Officer for Jigsaw Cloud, Dominic is responsible for customer satisfaction through his leadership and expertise within the SAP SuccessFactors suite and for expanding the install-based customers to grow their SAP SuccessFactors landscape by providing that integrity and expertise. Dominic’s mission is to help Jigsaw Cloud customers adopt, deploy, and maximise value from their SAP SuccessFactors investments and leverage SAP’s SuccessFactors new innovations.

During the past 20+ years, Dominic’s career expanded at companies like BT Group, Givaudan, and The Heineken Company. During this period, he worked on developing different channels and routes to provide exceptional customer experience and working with the organisation’s most essential assets… People and Technology.

Dominic is passionate about embracing HR and Payroll. His strength is to focus on customer success, including go-to-market strategy, business operations, and pipeline management process. One of Dominic’s career milestones includes leading the largest multi-country SAP SuccessFactors Employee Central Payroll (ECP) program by deploying to 10 countries within 16 months from RFP to Launch during the start and throughout the global pandemic, by adjusting the workforce to adopting onsite to remote working whilst delivery to an aggressive timeline.

“I’m thrilled to begin my new journey with Jigsaw Cloud. The brand is a staple within SAP, and I am delighted to join the team. This is a hugely exciting opportunity to lead the customer proposition of well-respected SAP SuccessFactors resellers in the UK and Ireland, bringing together customer satisfaction, digital transformation, and brand management.”

Dominic says

“Dominic brings a wealth of experience to this new role; his track record of customer satisfaction across SAP SuccessFactors and customer-centricity will be a valuable addition to our Executive leadership team as we navigate Jigsaw Cloud into the digital age.”

Jigsaw Cloud CEO, Paul Rae

Award Presented at Customer Success Summit 2022 

London, 14th February 2022 – Jigsaw Cloud today announced it received an SAP® EMEA N Award for Partner Excellence 2022 for Cloud Delivery. 

Awards were presented by SAP to the top-performing SAP partners in northern Europe, the Middle East, and Africa that have made outstanding contributions to driving digital transformation for businesses that use SAP solutions. Recipients – in partnership with SAP – help customers adopt innovation, gain results rapidly, grow sustainably, and run more simply with SAP solutions.   

“We are absolutely thrilled to receive this SAP Partner Excellence Award for Cloud Delivery for the second year running. To be a winner amongst so many partners across the whole of Northern Europe, and across all cloud software categories, is testament to the quality of work and dedication of our team to deliver to very best SAP® SuccessFactors® solutions and services to our clients. A great start to the year!”

Paul Rae, CEO, Jigsaw Cloud

Commenting further, Jane Corbett, Head of Professional Services at Jigsaw Cloud said: 

“We have worked in partnership with SAP for nearly 20 years and are incredibly proud to be an SAP gold partner. It is this partnership, and our shared passions, that enable us to deliver outstanding customer experiences throughout the customer journey.”

Jane Corbett, Head of Professional Services, Jigsaw Cloud

Selected from SAP’s wide-ranging partner base, nominations for the SAP Partner Excellence Awards were based on internal SAP sales data. A steering committee composed of regional and global SAP representatives determined winning partners in each category according to numerous criteria such as sales achievement and performance. Awards were presented in a variety of categories, including overall sales, innovation, technology, services and solution-specific areas.  

“Yet again, our SAP Partner Excellence Award winners demonstrate how they go over and above to deliver outstanding experiences for customers. Huge congratulations to Jigsaw Cloud for winning this award in the cloud delivery category.” 

Veronique Hangard, Head of Channel, EMEA North

Jigsaw Cloud received its award during the Customer Success Summit 2022, a gathering of SAP executives, SAP field employees, and partners. This is SAP’s largest yearly sales meeting, focused on exchanging information on SAP’s strategy, sales methodology, growth opportunities, and product innovations, as well as ways to drive success during the year. 

Windsor, 24th June 2021 – Jigsaw Cloud is pleased to announce that it has become an SAP Litmos accredited partner. Under the new partnership Jigsaw Cloud will be able to offer the powerful learning management system to small and mid-sized businesses across the UK and beyond. Jigsaw Cloud will also offer full implementation, training and support services.

SAP Litmos is an eLearning solution, providing small and mid-sized businesses with a powerful learning management system, fuelled by an online course library and training content.

Powerful, yet easy-to-use, SAP Litmos works well for both admins and users, providing an off-the-shelf library of professionally created video-based courses across a wide range of subjects.

Commenting on the new partnership, Paul Rae Chairman and Founder of Jigsaw Cloud said,

“We’re very excited about the opportunity that our partnership with Litmos will provide – for us and our customers. What we love about Litmos is the intuitive, sophisticated eLearning features, especially the ability to offer online courses from any device – never has employee learning been so accessible.”

Paul Rae, Founder and Chairman

To find out more about SAP Litmos get in touch with the team today.

Award Presented at SAP® Customer Success Summit 2021 

London, 15th March 2021 – Jigsaw Cloud today announced it is the recipient of an SAP® EMEA North Award for Partner Excellence 2021 for Cloud Delivery. Awards were presented by SAP (NYSE: SAP) to the top-performing SAP partners in the EMEA North region that have made outstanding contributions to driving digital transformation for businesses that use SAP solutions. Recipients of this year’s awards have been – in partnership with SAP – helping customers adopt innovation easily, gain results rapidly, grow sustainably and run more simply with SAP solutions.  

“This is a phenomenal achievement for Jigsaw Cloud and demonstrates our commitment, skill and passion for delivering high quality implementations, even during incredibly challenging times,”
said Paul Rae, Founder & Chairman, Jigsaw Cloud.

“We look forward to continuing to work with SAP and our customers, as we continue to innovate and adapt.”

Selected from SAP’s wide-ranging partner base, nominations for the SAP Partner Excellence Awards were based on internal SAP sales data. A steering committee composed of regional and global SAP representatives determined winning partners in each category according to numerous criteria such as sales achievement and performance. Awards were presented in a variety of categories, including overall sales, innovation, technology, services and solution-specific areas.  

“Winning an SAP Partner Excellence Award shows how our partners continually raise the bar when it comes to demonstrating capabilities for delivering innovative new tech solutions and superb customer experiences,” said Veronique Hangard, head of channel for SAP EMEA North. “My congratulations go to Jigsaw Cloud for winning the award for Cloud Delivery category.” 

Jigsaw Cloud has worked with SAP for more than 20 years and has specialised in delivering SAP SuccessFactors solutions for human experience management solutions to the UK mid-market for more than 15 of those. 

Jigsaw Cloud received its award during the SAP Customer Success Summit 2021, a gathering of SAP executives, SAP field employees and partners. Formerly called SAP Field Kick-Off Meeting, this is SAP’s largest yearly sales meeting, intended to gain and exchange information on SAP’s strategy, sales methodology, business growth opportunities and product innovations as well as drive success during the upcoming year.  

Watch the Award Announcement below 👇


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Since becoming an SAP Gold Partner in 2015, Jigsaw Cloud Limited has risen to become the 4th.largest SAP SuccessFactors re-seller, by customer number, world-wide. 

Jigsaw Cloud focuses on helping SMBs deliver an exceptional employee experience, by delivering the best practice Human Resources solutions in a simple and cost-effective way. 2018 has been an expectational year for our customers and we continue to deliver their success with passion, integrity and expertise. We saw 36 SuccessFactors projects go live and acquired a further 12 new customers, all of whom we immensely enjoy working with. Our team grew over 35%, along with our revenues.

At the beginning of the year, we built and launched our Smart Start packaged solution built on SAP Success Factors. So far, it has been delivered to 10 customers. Our shortest time to value, (signing contracts to going live), was eight weeks – totally dispelling any myth that SuccessFactors is too complex for small organisations. 

Jigsaw won an SAP EMEA Partner Excellence award in 2018 for our efforts and dedication. Our team achieved 100% customer retention for the second year running and our support team resolved over 1800 customer support tickets, where they achieved a customer satisfaction score of 4.6/5. (This data is captured in our case management system and I am happy to share if required).

Last year, Dan Straw was promoted to become Jigsaw Cloud’s Chief Customer Officer, (CCO). This new role is mission critical to our strategy and goals. Dan’s role will put further focus and emphasis on our dedication to our customer’s success and our strong ongoing relationships.

In 2018, Jigsaw expanded beyond the Ireland and UK. In the US, Hope Bailey was appointed CEO of Jigsaw Cloud Inc. Kate Millais joined our team as our Director for EMEA South and she has already launched new offices within South Africa and Spain. In 2019, we plan on opening further offices in additional regions. Through the recent expansions, we are now excited to be working with new customers from different areas of the world.

Jigsaw Cloud is well set for a successful 2019 and I am optimistic as to what the future holds. We are excited to be furthering our product offerings with a packaged payroll solution, together with a payroll bureau service. I am looking forward to globally connecting with SMBs and working together in building their success.

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