Since becoming an SAP Gold Partner in 2015, Jigsaw Cloud Limited has risen to become the 4th.largest SAP SuccessFactors re-seller, by customer number, world-wide.
Jigsaw Cloud focuses on helping SMBs deliver an exceptional employee experience, by delivering the best practice Human Resources solutions in a simple and cost-effective way. 2018 has been an expectational year for our customers and we continue to deliver their success with passion, integrity and expertise. We saw 36 SuccessFactors projects go live and acquired a further 12 new customers, all of whom we immensely enjoy working with. Our team grew over 35%, along with our revenues.
At the beginning of the year, we built and launched our Smart Start packaged solution built on SAP Success Factors. So far, it has been delivered to 10 customers. Our shortest time to value, (signing contracts to going live), was eight weeks – totally dispelling any myth that SuccessFactors is too complex for small organisations.
Jigsaw won an SAP EMEA Partner Excellence award in 2018 for our efforts and dedication. Our team achieved 100% customer retention for the second year running and our support team resolved over 1800 customer support tickets, where they achieved a customer satisfaction score of 4.6/5. (This data is captured in our case management system and I am happy to share if required).
Last year, Dan Straw was promoted to become Jigsaw Cloud’s Chief Customer Officer, (CCO). This new role is mission critical to our strategy and goals. Dan’s role will put further focus and emphasis on our dedication to our customer’s success and our strong ongoing relationships.
In 2018, Jigsaw expanded beyond the Ireland and UK. In the US, Hope Bailey was appointed CEO of Jigsaw Cloud Inc. Kate Millais joined our team as our Director for EMEA South and she has already launched new offices within South Africa and Spain. In 2019, we plan on opening further offices in additional regions. Through the recent expansions, we are now excited to be working with new customers from different areas of the world.
Jigsaw Cloud is well set for a successful 2019 and I am optimistic as to what the future holds. We are excited to be furthering our product offerings with a packaged payroll solution, together with a payroll bureau service. I am looking forward to globally connecting with SMBs and working together in building their success.
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