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Spotlight: Steve Jones. A Reflection Of Life In The Support Team

Jane Corbett, Head of Professional Services at Jigsaw Cloud
by Jane Corbett

Once a month, Jigsaw Cloud’s remote employees gather together, to contribute in the ‘All Hands’ meetings. It sort of feels like a family reunion – a Jigsaw family reunion.

During our January meet up, we were asked to think about our individual achievements and highlights over the previous quarter. On the moments that we were most proud of.

Being a member of the Jigsaw Cloud Support Team is certainly something special. It is all about sharing and caring for people, including both our amazing customers and dedicated employees.

My mind started reflecting over the previous three months, looking for ideas and moments to latch on to – just any little detail that sounded vaguely interesting.

Ah!
I thought.
I became a Grandad.
Hm… Doesn’t really count as it took no effort on my side at all….

I started to learn to play guitar…
Again!

No I thought I am clearly on the wrong track here.

Its all right for the guys in Sales.
They have things they can count.
They have Targets, New Customers, Squillions of Pounds in Sales…

And our Consultants.
They have projects that seem like Great Mountains peaks to climb.
They are like Brain surgeons wielding scalpels, going in with the team to perform amazing life changing surgery.

In Support we don’t do anything like that, not really.

We have our moments.
I could maybe find a fact.
Like we have improved the overall happiness quotient by 17.73%
(Editor’s note there is no such thing!) But in Support we have more in common with Nurses.

We are the caring side of the business.
We are turning down the sheets, taking the pulse, applying the bandages and making sure the patient is still breathing.

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