• Blogs

The Jigsaw Cloud Customer Care Team – Quarter 1

by Jigsaw Cloud

Having over 40 years of SAP SuccessFactors experience combined, our Jigsaw Customer Care team provides a tailored support service, so our customers can make the most out of their SAP SuccessFactors system. The JigsawCare team are continuously up to speed with the latest HR functionalities and IT updates and is supported by leading implementation architects. 

 The team offers and supports a range of services, so much more than an ordinary IT support service. JigsawCare provides annual reviews, configuration audits, training advice, GDPR set-up and communications. Customers can expect to speak and deal with the same individuals each time, meaning we understand your business and your SAP SuccessFactors system configuration.

Customers can submit support tickets through multiple channels, whilst receiving weekly calls from a team member to ensure that they are up to speed with all business and system requirements. The first quarter of 2019 revealed that our Customer Care team resolved 675 out of the 713 support tickets that were received. The first response SLA was 99% and resolution SLA 88%.

The customer care team go the extra mile when it comes to fixing issues with the system. Feedback showed that 79% of surveyed customers had had a positive experience whilst working with the Jigsaw support team. Comments from customers revealed that the team had been very helpful, ‘super quick and very informative’ with their responses and the resolving any SuccessFactors issues.

At Jigsaw, we look forward to continuing to support our SAP SuccessFactors customers throughout the future. The team will continue working to provide strategic roadmaps for businesses in order to help them reach their long-term business goals and ensure company success.

To discover how the Jigsaw Cloud Care Team can support all your SuccessFactors needs, click below:

Discover JigsawCare

Latest Posts

Blogs

Is your HR system doing enough for Diversity and Inclusion?

Most businesses have recognised that their markets are becoming increasingly diverse – and those diverse workforces improve results. It’s.
Jul 28, 2023 | 3 min read
Blogs

6 Most Common Questions Customers Ask When Thinking About Buying a New Payroll Solution 

Are you tired of the complexities and inefficiencies of your current payroll solution? Do you find yourself seeking answers.
Jul 14, 2023 | 4 min read
Blogs

Best practice advice for enhancing your employee experience in 2023

A focus on employee experience will remain crucial for attracting and retaining top talent for your organisation throughout 2023..
Feb 13, 2023 | 6 min read

To discover how the Jigsaw Cloud Care Team can support all your SuccessFactors needs, click below:

If you’d like to see SAP SuccessFactors in action, book a demo with one of our consultants today.

DISCOVER JIGSAWCARE